Job Openings >> IT Manager
IT Manager
Summary
Title:IT Manager
ID:1190
Department:Specialist
Description
POSITION DESCRIPTION
   
 Position Director of IT
 Reporting to  CFO
 Date August 2017

Position Summary
The Director of Information Technologies is a member of the Gabriel’s leadership team.  The Director of IT will oversee the development, implementation and use of technology throughout the company.  Areas of responsibility include determining user requirements, recommending practical solutions and leading company efforts to improve the effective use of technology.   The position reports to the CFO and supervises all IT staff.

Primary Duties & Responsibilities
1. Manage the deployment, monitoring, maintenance, development upgrade and support of all IT system, including servers, PC’s, operating systems, telephones (including cell phones), software applications and peripherals.
2. Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
3. Oversee the integration of new systems with existing systems.
4. Responsible for the maintenance and enhancement of the company’s retail point of sale system (POS).
5. Maintain an inventory of the company’s technology equipment.
6. Work with the Leadership team to develop strategies and plans to enhance store service levels, improve user effectiveness and foster innovation.
7. Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
8. Develop the IT staff to meet the changing needs of the company and its employees.
9. Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users.
10. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
11. Oversee and participate in providing end-user services, including help desk and technical support services.
12. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
13. Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
14. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
15.  Manage telecommunications infrastructure and development plans, projects, policies and procedures.
16. Manage servers, security solutions, network hardware and equipment.
17. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Essential Qualities
1. Demonstrated ability to lead a team of technical staff and to work effectively with the executive management of the company.
2. Ability to manage and complete multiple concurrent projects.
3. Excellent written and verbal communication skills.
4. Ability to meet deadlines.
5. Take initiative in the development and completion of projects.
6. Strong project management, organizational and time management skills.
7. Excellent problem solving and analytical skills.

Desired Qualities
Ability to understand current environmental and market based trends and take initiative to propose and develop systems and methodologies that will assist the company to meet and exceed the expectations of its customers and of the marketplace.

Qualifications and Requirements
1. Bachelor’s degree or equivalent combinations of education and experience.
2. Minimum 5 years management experience within a systems support environment.
3. Excellent communications skills both written and oral.
4. Understanding of standard business practices.
5. Must be available to work evenings and weekends.
6. Demonstrated ability to work with confidential information in a strictly private manner.
Work Environment and Physical Demands
The work is performed primarily in an office or store setting.  Travel is required to work with the regional retail locations.  The noise level in the work environment is moderate.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position.  Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions.
1. Ability to utilize PC Keyboad for long periods of time.
2. Able to climb, reach, grasp, bend, pull and lift up to 30 lbs.
 
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