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Director of Operations
Title:Director of Operations

Job Description


Job Title: Director, Operations

Department: Operations



Summary: Manages assigned personnel, budgets, inventories, equipment and the distribution center in such a way as to meet and exceed the company’s objectives by performing the following duties.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Responsible for the overall operation, coordination and productivity of all operations functions.

  • Manages, reviews, verifies, maintains and controls, budgets, forecasts, action plans, reports, inventory, invoices and work schedules.
  • Manages, directs, motivates, trains and assists subordinates. Makes personnel evaluations as well as hiring and termination decisions. Communicates and explains goals, concepts, ideas and opportunities.
  • Anticipates problems and develops solutions, plans, policies and regulations. Delegates and assigns tasks, projects and responsibilities.
  • Assists suppliers and customers with regards to credit, delivery and customer service issues.
  • Conducts and attends meetings, meetings, seminars, training sessions and budget reviews. Develops training and safety programs, production standards, goals and budgets.
  • Prepares and maintains required paperwork, reports and records. Performs other related duties and responsibilities as assigned.
  • Responsible for facility security and maintenance



Supervisory Responsibilities


Manages several subordinate managers who supervise a total of 60+ employees in Operations. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




To perform the job successfully, an individual should demonstrate the following competencies:


  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Participates in meetings.

  • Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

  • Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

  • Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results.

  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently.

  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.

  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.

  • Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

  • Organizational Support - Follows policies and procedures; Benefits organization through outside activities; Supports affirmative action and respects diversity.

  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.






    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/or Experience


    Beverage - Four to ten years related experience and/or training; or equivalent combination of education and experience. 5 years previous management and operations experience with a retailer preferred.



    Language Skills


    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.




    Mathematical Skills


    Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.




    Reasoning Ability


    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


    Computer Skills


    To perform this job successfully, an individual should have knowledge of database, spreadsheet and word processing software and order processing systems.


    Other Qualifications


  • Ability to regularly operate a motor vehicle.

  • Current state driver’s license.


    Physical Demands


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handles, or feel; reach with hands and arms and talk and hear. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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